Creating a new message with the chat block

Hey there,

I just installed the chat block and I understand how to view existing threads and click into a thread while using the block, but what about creating a new thread from scratch?

Is there a block for doing that or instructions on how to do so in a way that’s integrated into the chat block?

Thanks much,

Hello @jconte77 welcome to the forum!

On the page that you setup the widget add a workflow to create a thread and add users to it. More details are available in this section of the documentation. :slight_smile:

Hey Carlos,

Thanks so much for the reply; I see in that link how it works from a workflow perspective, but what about the UI for starting a new chat?

Does that exist as as a block or is that something we have to create?

Yes you have to create it