Customer Service

My canvas template is completely inoperable.

The forum community is quite small so I’m not getting a response. Given the price of the canvas template, surely there should be some direct customer service?

Hi @user63 !

For bugs please send complete details of the incorrect behavior to

To become familiar with the template we recommend reviewing our documentation below:

Also, if you are interested we offer a free self-guided bootcamp. You can get more information about it through the link below:

Hi @user63

Sorry to hear that you are experiencing issues with the template. Please note that we get a lot of tickets to our help desk and you should expect a response from us within 1 to 2 business days. We see that you have an open bug report ticket that someone on our team is currently looking into. Unfortunately, we’d need more information from you to investigate. Please feel free to respond directly to that email thread so we could get to the bottom of this.