Submitting a bug report

Hi all,

Here are some tips on how to submit a bug report to us:

  1. If you’re encountering issues with the Canvas Base Template (or any other templates built by AirDev), Page Builder, or Chrome extension, then please submit a bug report on our support page. This will ensure that someone on our team will be able to view the bug report and get back to you within 2 business days.

  2. Please include detailed instructions on how to replicate the bug in your app. For example, screenshots or screen recordings are extremely helpful to us for debugging. You could use free chrome extensions such as loom and vidyard.

  3. Please add dev@airdev.co as a collaborator to you app with admin rights. You can do this by going to your app’s Bubble editor > Settings tab > Collaboration tab. This will allow us to go into your app to test and resolve the bug. You can remove us as a collaborator once the bug is resolved.

Thank you!