So a while back we mapped out a workflow + plugin addition on the canvas rental template and got a freelancer to set it up. It allows users to verify their phone number after sign up and then allows them to receive SMS reminder notifications of their upcoming appointments (24 hrs before and 4 hrs before on the day of)
It’s always worked but recently on our Twilio dashboard, we’re able to see all the verify logs for users recently verified but the SMS notifications stop on December 2020 even though users with phone numbers have since booked and should’ve received SMS notifications.
I’m thinking it’s something to do with the number used to initialize the calls (it’s the same number in the first screenshot and second) but only the verify logs update correctly on Twilio
This (below) is what the backend workflows look like for reminders to both sides (screenshot is showing customer but service pro also have theirs). The flows won’t trigger if the phone number is empty (rightly).
Things seems set on the Bubble end (i.e. (param.) To is the customer’s number. So not sure why the recent SMS reminder notifications aren’t showing up on Twilio. I re-initialized the call and that those tests showed on Twilio logs although the “To” for programmable messaging for the rest shows the number used to initialize the calls (+33…) instead of the customer’s numbers
I feel like this is this wrong? (see below). What do I fix here for it to send to the actual customer’s not the number used to initialize the call?